Contact information
If you need help with an order, have questions about our pet products, or need support with product use, shipping, returns, refunds, or product suitability, you can contact WhiskerLab using the details below.
Brand
WhiskerLab
support@whiskerlab.shop
Phone
+49 30 57439843
Our address
WhiskerLab
Frankfurter Allee 54
10247 Berlin
Germany
WhiskerLab is an online-only pet-supplies store. Our address is not a public retail storefront, showroom, customer pickup location, or automatic return address.
Please contact us before sending anything to our address. Do not send returns, exchanges, damaged products, packages, or other items to this address unless our support team provides written instructions confirming that it is the correct destination for your order.
Customer-support hours
Monday–Friday, 9:00 AM–5:00 PM Central European Time or Central European Summer Time, as applicable.
We aim to respond to most enquiries within 1–2 business days.
When contacting us about an existing order, please include your order number. For damaged, defective, incomplete, or incorrect items, include clear photographs of the product, packaging, and shipping label where possible.